We will request a delivery signature for most products. If you prefer delivery without a signature requirement, please send us authorization with your order ID to firstname.lastname@example.org. Customers accept liability for any loss or damage to the package after delivery.
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To complete your return, please first request return by email and include your order ID and return reason. Non-authorized returns will not be accepted.
For returned items, restocking fee may apply. Please check restocking fee policy.
For international orders, returns are accepted if a product is not as described. Buyer pays return shipping fee.
Additional non-returnable items: Gift cards
Restocking fee policy
A restocking fee is a percentage of the item's price, depending on the type of item and the condition in which it is returned.
|Return request||Restocking fee|
|The buyer changes their mind about a purchase and returns an item in the original condition within the return window.||Up to 20% of item's price.|
|The buyer changes their mind about a purchase and returns within the return window, but the seller receives the item damaged or materially different than how it was originally shipped to the buyer.||Up to 50% of item's price.|
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping is not refundable for any return that is not due to our error. For orders with expedited shipping, we will only refund standard shipping cost.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then, contact your credit card company. It may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, sale items cannot be refunded. If item is defective within 30 days, we will replace it with a similar product. After 30 days, the item is covered an one-year manufacturer warranty.
We only replace items if they are defective or damaged. If you need to exchange something for the same item, send us an email at firstname.lastname@example.org and send your item to:
15 Jefferson Ave, Tenafly, New Jersey. US 07670.
For auditions, you should place the order as a deposit (please leave a note "for audition"). Please use Credit Card or Amazon Pay instead of PayPal as PayPal does NOT refund the transaction fee (since Oct 2019). If you insist on using PayPal, then please be aware that you are responsible for the transaction fee and it will be deducted from refund.
When placing an order, you are responsible for the shipping cost. You may select different shipping options, at the end of audition the actual cost will be deducted from your refund.
The audition period is three days after the product is delivered. After three days, it will be considered as a purchase.
To get a full refund, you must return the product in its original condition. If the product is damaged, we will deduct a repair cost from the refund. Please note that you are also responsible for the return shipping cost.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he /she will find out about your return.
To return your product, you should mail your product to:
15 Jefferson Ave, Tenafly, New Jersey. US 07670
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.